Emergency Volunteering EV CREW

Community Response to Extreme Weather


Information for volunteers

Emergency Volunteering CREW links people who want to help out before and after disasters with councils and community organisations who need valuable extra helping hands.

We make sure people with the required skills, availability and locality are referred into the areas of the community that need help the most.

Since our Emergency Volunteering CREW service began in 2008, we've made over 33,000 volunteer referrals to 200 disaster preparation or recovery campaigns.

The difference that you can make to a disaster-affected family, community group or business is immeasurable - even months and years after an extreme weather event.

You can offer to help by registering with Emergency Volunteering CREW at any time.



Information for councils & community organisations  

Spontaneous volunteers are a vital and significant part of our community. They can provide valuable assistance at times of disasters as well as  support preparedness and recovery activities.

Offers of assistance from people willing and able to assist at times of need can be challenging and easily overwhelm government and non-government organisations. However, when managed appropriately, spontaneous volunteers can be a valuable and flexible resource to their community and those in need.

Volunteering Queensland through Emergency Volunteering CREW can help councils and organisations enhance their preparedness and capacity to manage spontaneous volunteers through:

  • Recruitment and registration of offers to volunteer
  • Matching volunteers with organisations
  • Training and sector development
  • Development of standard operating procedures
  • Resilience building
  • Information and advice.

To find out more about services provided by Volunteering Queensland, please contact our team on (07) 3002 7600 or This email address is being protected from spambots. You need JavaScript enabled to view it..




Join the Care Army

Emergency Volunteering CREW is currently taking expressions of interest supporting the the Queensland Government's Care Army.

The Care Army is made up of Queenslanders who want to assist older and vulnerable people living in our community who may not have friends, family or neighbours who are able to support them during the COVID-19 outbreak.

You can join the Care Army at any time. We will then contact you when requests for volunteer assistance are received.




Request assistance from Care Army volunteers

Is your organisation involved in COVID-19 response and in need of extra assistance from emergency volunteers?

Emergency Volunteering CREW can help you to access volunteer support through the Queensland's Government Care Army initiative.

The Care Army is made up of everyday Queenslanders who want to help older and vulnerable people living in the community who may not have a wide circle of friends, family or neighbours who are able to support them during the COVID-19 outbreak. The primary focus of the Care Army is social connection and essential services such as the delivery of groceries and medicines for Queensland’s seniors.

Queensland’s community organisations are encouraged to think about how they could use volunteers to assist with meeting the needs of older and vulnerable people in their communities. This could be achieved through phone calls or video chats to check on the wellbeing of older and vulnerable Queenslanders and help reduce the impacts of social isolation. It could also involve the non-contact delivery of food, medication and essential items, driving people to appointments, mowing lawns, or similar chores.

Care Army volunteers can help in front-line service delivery roles where they support older and vulnerable people who are impacted by COVID-19. Care Army volunteers can also assist the operations of your organisation while your current volunteers focus on delivery of essential services to people in need at this challenging time. Talented Care Army volunteers may be able to assist you to maintain existing operations and begin putting plans in place for a post-COVID-19 environment.

The safety and health of Care Army volunteers and the safety, health and privacy of those they assist is of primary importance. Community organisations are asked to ensure all necessary screenings, briefings and PPE are in place.

If you need volunteers or want to find out more about how Care Army volunteers can work in your community with your teams, please contact Volunteering Queensland directly on (07) 3002 7600.